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FAQs

Discovering Fragrance

How do I choose the right Black Swan Fragrance for me?

Sampling is key—try our fragrances on skin before committing, as each scent develops uniquely with personal body chemistry. Discovery sets are available and let you experience several scents at home. See which fragrance feels truly yours after a few hours.
What makes Black Swan Fragrance a niche brand?

We produce in limited batches, use rare ingredients, and express unique artistic visions in all products. Authenticity, originality, and individuality are at the core of our brand.​
Are Black Swan Fragrances unisex?

Although we do target specific groups with our marketing, our fragrances are designed to be enjoyed by anyone, regardless of gender or identity.

Product Details and Safety

What ingredients are used in Black Swan Fragrance perfumes?

We use premium natural and safe, high-performance synthetic ingredients. The full ingredient list is available with each product. Subtle variations between batches reflect our use of natural extracts and artisanal production.
Are your products cruelty-free?

Yes, our perfumes are not tested on animals and do not contain animal-derived materials.

Purchasing, Orders, and Account Services

Where can I buy Black Swan Fragrance products?

Purchase directly via our official online boutique: www.blackswan-fragrance.com. This ensures authenticity, best service, and full warranty.
Can I create an account and view my order status?

Yes. Access your account or order history via the account portal: Account.
Is my payment information secure?

All transactions are encrypted and securely processed; payment methods and security info are detailed on our site.​

Shipping, Returns, and Policies

Where do you ship, and are there customs fees for international orders?

We ship worldwide; import duties, taxes, or customs fees are the responsibility of the customer. Please check your country’s regulations before ordering.​
How long does delivery take?

Estimated timings and options are provided at checkout. International shipments may take longer than domestic. Orders can be tracked via email updates.​
Can I return a fragrance if I am not satisfied?

Returns are accepted within 14 calendar days starting from receipt, provided products are unopened and in original condition. Notify us promptly and follow the online or customer care instructions—refunds are processed within 14 days of receiving the returned items.​
Where can I read more about my rights and our terms?

Our full Terms & Conditions are published at: Terms & conditions, last updated 17-08-2025. Privacy details are found at: Privacy Policy.

Loyalty, Series, and Exclusive Offers

What is “The Blacklist” loyalty program?

“The Blacklist” is our exclusive community, offering early access, member-only offers, and special content. Membership may be limited and is subject to approval—full terms at sign-up and in the Terms & conditions.​
What is The Founders Series?

A collection of five bespoke fragrances. The first, The Founders Edition, is available now; future releases and pre-orders are exclusive to “The Blacklist” members. Policies for cancellations and refunds are explained in our terms.​

Customer Support & Brand Information

How can I contact Black Swan Fragrance?

Email: luxury@blackswan-fragrance.com
Phone: +31 (0) 85-0402980
Address: Deltalaan 26, 5247JS, Rosmalen, The Netherlands
Where can I follow the brand?

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