Delivery & Return Services

At Black Swan Fragrance, we believe that our shopping experience begins with every detail, right through to the moment your fragrance arrives at your door. That’s why we are proud to offer a seamless and elegant delivery and return service designed with you in mind.

Delivery service

• Free shipping on all orders within the European Union (EU).
  Experience the ease and luxury of complimentary delivery on every purchase, so you can enjoy your Black Swan fragrance without delay or extra cost.
• Shipping outside the EU:
  For our discerning customers beyond the EU, shipping costs will be calculated at checkout and added to your order. Please be aware that any customs duties, taxes, or import fees imposed by your country are your responsibility and are not included in the price or shipping cost.
• Fast and reliable delivery:
  We partner with trusted carriers to ensure your order arrives safely and punctually. Estimated delivery times will be provided at checkout and may vary based on your location and stock availability.
• Order processing:
  Orders are typically processed and dispatched within 1-3 business days. You will receive tracking information so you can monitor your shipment’s journey.

Returns

• Your satisfaction is our priority.
  If, for any reason, you are not completely satisfied with your purchase, you may return the product within 14 calendar days from the day you received it.
• Return shipping costs:
  Please note that return shipping costs are the responsibility of the customer unless explicitly stated otherwise (e.g., defective or incorrect items). We recommend using a tracked shipping service for your return.
• Return conditions:
  Return products must be in their original condition and packaging, sealed, unused and undamaged, to be eligible for a refund.
• Refund process:
  Once your return is received and inspected, we will process your refund promptly. Refunds cover the purchase price of the returned product(s) only and are issued using the original payment method.

At Black Swan Fragrance, we are committed to delivering an exquisite shopping experience from start to finish. Should you have any questions or require assistance with your order or return, our dedicated customer service team is here to help.