Privacy Policy

Privacy Policy Black Swan Fragrance B.V.

Last updated: [17-08-2025]

1. Introduction

Black Swan Fragrance B.V. (hereinafter referred to as 'Black Swan Fragrance' or “we”, “us”, “our”) is committed to protecting your personal data and privacy in accordance with the General Data Protection Regulation (GDPR), the Dutch GDPR Implementation Act (Uitvoeringswet AVG), and other applicable Dutch and EU regulations. This privacy policy explains how we process your personal data when you visit our webshop, use our contact form, and interact with our online services.

2. Data Controller

Black Swan Fragrance B.V.
Deltalaan 26
5247JS
Rosmalen
The Netherlands
[Chamber of Commerce/KVK Number: 96233125]
[Contact Email: luxury@blackswan-fragrance.com]
[Contact Phone: +31 (0) 85-0402980]

3. Categories and Purposes of Data Processing

We may process the following categories of personal data:

a. Webshop

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Order details
  • Payment information

Purposes:

  • Processing and delivering orders
  • Customer service and support
  • Legal compliance (e.g. tax and accounting)

b. Contact Form

  • Name
  • Email address
  • Phone number
  • Inquiry type (e.g. compliment, feedback, service request
  • Message content

Purposes:

  • Responding to inquiries and requests
  • Handling compliments, feedback, and complaints
  • Improving products or services

c. Cookies and Online Tracking
We use cookies and similar technologies for:

  • Website operation (functional cookies)
  • Analytics (to improve website performance with privacy-friendly settings)
  • User preferences (e.g. language choice, shopping cart retention)
  • Marketing (only with user consent)

Purposes:

  • Ensuring website functionality and security
  • Analyzing website usage to improve user experience
  • Offering personalized content and marketing with explicit consent

4. Legal Basis for Processing

We only process your personal data if one or more of the following legal bases apply:

  • Consent: You have given clear, informed consent (e.g. for marketing emails, tracking cookies)
  • Contract: Processing is necessary to fulfill an agreement with you (e.g. sales, support, delivery)
  • Legal Obligation: To comply with laws such as tax or accounting rules
  • Legitimate Interests: To improve our services, safeguard security and prevent fraud
    (where your interests do not override ours)

5. Cookie Usage and Consent

Our website uses cookies in compliance with the Dutch Telecommunications Act and GDPR:

  • When you first visit our site, a clear cookie banner appears.
  • We request your explicit consent for marketing and non-essential cookies.
  • You may accept, reject, or manage preferences for different cookie categories.
  • Functional and privacy-friendly analytical cookies are placed without prior consent but transparently explained.
  • Your consent preferences can always be changed via the cookie settings.

See our [Cookie Policy] for detailed information.

6. Data Sharing and Transfers

  • Your data is only shared with third parties essential to order fulfillment (such as payment processors, delivery partners), with appropriate data processing agreements.
  • We never sell or rent your data.
  • If data leaves the European Economic Area (EEA), we ensure adequate protection in line with GDPR requirements.

7. Data Retention

  • Personal data is retained only as long as necessary for the purposes described, or as legally required (e.g. bookkeeping).
  • Contact form data and webshop data are periodically reviewed and deleted or anonymized as appropriate.

8. Your Rights

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure (“right to be forgotten”)
  • Withdraw consent at any time
  • Object to or restrict processing
  • Data portability (receive a copy)
  • Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

For any requests, contact: [luxury@blackswan-fragrance.com].

9. Security

We use appropriate technical and organizational measures to protect your data against
unauthorized access, loss, or misuse.

10. Compliments and Complaints

We welcome your compliments and feedback to improve our service quality.

For complaints, we treat every message confidentially and handle it according to our quality protocols. You can always contact our Data Protection Officer or the Dutch Data Protection Authority if you believe your data protection rights have not been respected.

11. Changes to this Policy

We may update this privacy policy from time to time. Any changes will be published on this page, and significant updates are communicated via our website or email.

12. Cookie Policy

A separate cookie policy describes all cookie categories, retention periods, and instructions on how to change preferences. (You will need to link to this page or section.)

13. Contact Details

For all privacy-related questions or to exercise your rights, contact:
Black Swan Fragrance - Privacy Team
Email: [luxury@blackswan-fragrance.com]
Phone: +31 (0) 85-0402980